FTSI Retains Highest ATM Uptime in Industry

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When your ATM stops working, it temporarily derails operations. Not only does your brand suffer, but it also lowers your revenue potential. A reactive response leaves you waiting for technicians to diagnose the problem before they can even begin fixing it. FTSI’s proactive approach and preventive maintenance helps prevent problems before they start.

ftsi atm service
FTSI Averages Uptimes of 99.8%

With FTSI’s top of the line ATM service, you can be sure you’re getting the kind of quality service that will keep your customers happy. Here are 4 more reasons why you should choose FTSI:

HIGHEST UPTIMES:

  • FTSI technicians’ proactive approach helps prevent problems before they start
  • The majority of technicians have over 5 years experience
  • Second-line technicians are NCR certified and can also service Diebold, Triton, Hyosung and more ATMs
  • Scheduled preventive maintenance helps us have the highest uptimes in the industry (8% in 2014)

SAVINGS:

  • FTSI’s proactive approach means increased transaction revenue time and lower repair costs
  • Free customer training with phone support is included in our first-line maintenance package which means service issues are quickly identified or fixed
  • Second-line maintenance technicians guarantee a rapid response that significantly minimizes downtime

QUALITY:

  • Detailed security checks and safeguards build customer trust
  • FTSI uses a communication center with extended hours (6am- 10pm) for your convenience
  • Thorough service that includes resolving all service disruptions quickly and restocking consumables with high quality ink, ribbon, and paper at competitive prices

INDUSTRY BEST:

  • Fastest response time compared to competitors
  • Named one of only 2 “NCR ELITE PARTNERS” in Western region
  • 2013 NCR North America Innovation Award Winner
  • Highest customer retention in the industry
From FTSI's highest uptimes to our superior quality, there are several reasons why FTSI is the ideal choice for financial institutions to invest in our ATM service.
406 E. Huntington Drive, Suite 100
Monrovia, CA
91016
US
Phone: (818) 241-9571
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