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Cloud Services: Preferences, eReceipts & eMarketing

Enhance Customer Communications
Cloud Services

NCR’s Cloud Services suite of products takes your customer/member interaction to a whole new level.  From ATM transaction preferences to one-to-one marketing via email, mobile phone, web and ATM screens, Cloud Services enables you to communicate with customers/members whenever, wherever they choose, with offers tailored just for them.  Choose one or all of these services to enhance your relationship with customers/members, communicate with them more effectively, and build a robust opt-in database.

Preferences

NCR’s Preferences solution allows customers/members to set up transactional preferences at the ATM to indicate their preferred selections and customize their experience.

eReceipts

eReceipts service extends the Preferences options set up by the member/customer to include the ability to receive electronic receipts for their transactions to their mobile phone (or SMS for text) or their email address.

eMarketing

eMarketing is a sophisticated tool that allows financial institutions to segment their customer/member base and deploy highly-targeted, relevant promotions directly to members via multiple channels including ATM screens, online, email and mobile phone.

Features & Benefits of Cloud Services

  • Personalized customer experience
  • Favorite cash withdrawal amount
  • Multiple language and receipt options
  • 40% faster transaction speeds
  • Lower ATM costs by eliminating paper
  • Multi-channel customer communications
  • One-to-one marketing

eReceipts Features & Benefits Include:

  • Mobile phone, text and email capabilities
  • Ability to create opt-in database of both members and non-members
  • Six (6) banner ads per year included
  • Lower ATM costs by eliminating paper
  • Supports green initiatives by eliminating paper 

eMarketing Features & Benefits Include:

  • One-to-one marketing
  • Powerful customer/member segmentation
  • Platform to create and deploy targeted marketing messages
  • Multiple channel delivery via ATM screens, web, email and mobile devices
  • Personalized offers and birthday messages
  • Customer Relationship Management (CRM) interface
  • Ability to track, respond to, follow up and report on all activities
  • More cost-effective than direct mail marketing