Meet our team
These are the people that make the magic happen.
Our Leadership Team
Meet our leadership team of technology and business professionals. Let us help your business reach its potential.
Susan Napier Chief Executive Officer & Chairwoman
Susan Napier founded FTSI in 1998 and has led FTSI to be a leader in the financial services industry. Susan’s goal is to provide our customers with forward thinking solutions that exceed expectations. Susan continues to develop long-term company strategies that drive sustainable growth for both FTSI and its customers.
Daniel Valdez President & Chief Financial Officer
Daniel has been with FTSI since 2011 and is a performance-based leader, skilled in optimizing financial management landscapes through an entrepreneurial spirit and a forward-thinking approach to company leadership. His blend of solid financial skills with strong operational knowledge is a valuable asset to FTSI and its clients.
Jill Gongora EVP & Chief Experience Officer
Jill joined FTSI in 2009 and within her tenure, at FTSI she’s overseen and managed operations, customer service, marketing, and sales operations. Jill has 20 years of management experience and plays an integral role in the development of key functions to ensure positive experiences and interactions that delight our customers.
Michael Winn Chief Information Officer
Michael joined the FTSI team in 2006. He is an industry expert in a wide range of technical areas including ATM hardware and software, and technology’s role in financial compliance. Michael has a Master’s degree in Electronics Engineering and various technical certificates. Michael has over 35 years of experience in the Information Technology field.
Lisa Huertas Chief Strategy & Growth Officer
Lisa brings a breadth of industry knowledge, experience, and resources to help financial institutions innovate and succeed. Lisa has served the financial industry in a variety of leadership roles. She has worked with hundreds of financial institutions to understand and help develop their vision, strategy, culture, and critical technology.
Travis Hoban Chief Technology Officer
Travis joined the FTSI team in 2017. He has over 10 years of experience in the financial industry, and was previously with Bank of the West and NCR. He is passionate about helping financial institutions utilize technology to gain efficiencies and grow revenue. Some of his areas of expertise include blockchain technology, enhanced self-service, and ATMaaS.
Joan Hernandez Chief Human Resources Officer
Joan Hernandez began her career at FTSI in January 2008. Joan has over 25 years of experience in human resources in healthcare, hospitality, and entertainment companies. She is passionate about helping people achieve their personal and professional goals.
James (Bo) Watson Chief Operations Officer
James (Bo) Watson began his career at FTSI in April 2013. Bo has over 21 years of experience in ATM hardware, software and field operations. He is dedicated to supporting our clients though best in class service initiatives.
Digital Solutions Team
Meet our team of technology and business professionals.
Jennifer Larson Creative Director
Henry Chai IT Applications Manager
Daniel Doepner Professional Services Technician
Brett Wooden Senior Vice President of Innovation
Dan Shehan Digital Strategist
Jenny Clawson-Peel Digital Consultant
Field Operations Team Managers
Meet our team of field operation management, making sure your fleet service is best in class.
Chad Wilson Vice President of Operations
Alvaro Arteaga LA/LV Territory Manager
Arnold Mendoza Field Operations Project/RAMS Manager
Art Arteaga IE/OC Territory Manager
Craig DeLyser SD/AZ Territory Manager
Eddie Ortega PNW Territory Manager
Larry Wyatt CenCal Territory Manager
Operations Team Managers
Meet our team of technology and business professionals ensuring quality service.
Ashley Rempel Director, Sales & Business Operations
Molly King Director of Marketing
John De La Pena Controller
Mark Woodall Contracts & Cash Services Manager
Janet Byrd Customer Experience Manager
Miguel Bastidos Purchasing and Logistics Manager
Our vision
FTSI is where innovative ideas take flight.
Our mission
When you believe anything is possible, the sky’s the limit. We provide custom solutions that create extraordinary experiences, delivered by a partner you trust.