NCR SelfServ 32 Interactive Teller

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NCR SelfServ 32 Interactive Teller Changes Your Branch Network Distribution Strategy

NCR SelfServ 32 NCR Interactive Teller allows banks to offer their customers the benefits of both self-service and the branch experience in one solution. Video collaboration and transaction processing connects consumers and tellers in a remote yet highly personal, interactive environment. NCR hardware paired with uGenius video banking software equals a best-in-class self-service solution for credit unions and community banks looking to differentiate themselves in a competitive market. Financial institutions now have the option to expand their footprint at reduced costs compared to opening new branch locations, while still providing the personalized service and experience that customers are demanding.

The flexibility you need—to serve your customers the way you want suitable for any indoor location, the SelfServ 32 is the perfect ITM to complement your branch network strategy. With a range of upgrade options—like providing the largest case dispense capacity in the market—you can make the SelfServ 32 serve your customers exactly the way you want to.

PRODUCT DIMENSIONS

  • WIDTH 784mm (30.9”)
  • HEIGHT 1,575mm (62.0”)
  • DEPTH 1,020mm (40.2”)
  • WEIGHT
    – CEN L safe 1,010kg (2,227lbs)
    – CEN III/IV safe1,155kg (2,546lbs)

CONSUMER INTERFACE

  • Display—15” LCD touchscreen, optional privacy filter, sunlight readable displays
  • Keyboard—EPP (PCI compliant), Optional Alphanumeric keyboard polycarbonate or stainless steel.
  • Card Reader—Smart Dip, IMCRW with Smart option, HiCo
  • Integrated Media Entry and Exit Indicators (MEEI)
  • Audio—Optional high quality public audio and/or sound jack with volume control.
  • Private handset, jack or public audio
  • Advert panel—Standard or enhanced with backlight
  • Barcode Reader—2D Barcode supports both 1D and 2D documents
  • Video Camera and video capture card
  • Signature capture device
  • Photo ID scanner
  • Microphone

DISPENSER

  • 2–4 cassettes, bunch presenter, retract and purge capability
  • Dual dispense 2×4 (8 cassettes)

DEPOSIT TECHNOLOGY

  • Intelligent Cash Deposit—Choice of Cash Acceptors. Accepts and validates up to 200 new notes per transaction*
  • Scalable Deposit Module—1 slot for cash and cheque deposit. Can handle cheque and cash as a separate transaction (SW dependent)
  • Intelligent Cheque Deposit—Scalable cheque deposit (up to 30 cheque in
    a single bunch)
  • Coin Processing—Optional coin dispense (If combined with Scalable
    Deposit Module)

PRINTERS

  • Receipt Printer—80mm203dpi graphics thermal printer.Options—retract and capture,dual color, dual roll and/or 2ST™(two-sided thermal printing)
  • Journal Printer—80mm 203dpigraphics thermal printer
  • Statement Printer—80 columnthermal printer with documentcapture and 2ST

SECURITY

  • USB Protection and Parts Validation.Options—Fraudulent DeviceInhibitor, Enhanced Card Drive,Intelligent Fraud Detection (IMCRWonly), Solidcore Suite for APTRA,Camera NTSC, PAL or third party
  • Uninterruptible Power Supply (UPS)
  • Safes—CEN L, CEN 1, CEN III, CEN IV

SERVICING

  • 10.4” (264mm) LCD GraphicalOperator Panel (rear load only)
  • Front and side service

SOFTWARE

  • Windows® 7
  • XFS 6.02 or later
  • APTRA Activate Interactive Teller
  • NDC Standard Edition (SMI)configuration only
  • Interactive Teller Now
  • Teller Enterprise
  • Interactive Teller Management Suite

TELLER TRANSACTIONS

  • Teller cash withdrawal and deposit
  • Teller cheque deposit and cashing
  • Teller bill payments
  • Teller account transfers
  • Customer service inquiries(verbal interaction only)
  • New account/loan initiation
+ Description

NCR SelfServ 32 Interactive Teller Changes Your Branch Network Distribution Strategy

NCR SelfServ 32 NCR Interactive Teller allows banks to offer their customers the benefits of both self-service and the branch experience in one solution. Video collaboration and transaction processing connects consumers and tellers in a remote yet highly personal, interactive environment. NCR hardware paired with uGenius video banking software equals a best-in-class self-service solution for credit unions and community banks looking to differentiate themselves in a competitive market. Financial institutions now have the option to expand their footprint at reduced costs compared to opening new branch locations, while still providing the personalized service and experience that customers are demanding.

The flexibility you need—to serve your customers the way you want suitable for any indoor location, the SelfServ 32 is the perfect ITM to complement your branch network strategy. With a range of upgrade options—like providing the largest case dispense capacity in the market—you can make the SelfServ 32 serve your customers exactly the way you want to.

+ Specifications

PRODUCT DIMENSIONS

  • WIDTH 784mm (30.9”)
  • HEIGHT 1,575mm (62.0”)
  • DEPTH 1,020mm (40.2”)
  • WEIGHT
    – CEN L safe 1,010kg (2,227lbs)
    – CEN III/IV safe1,155kg (2,546lbs)

CONSUMER INTERFACE

  • Display—15” LCD touchscreen, optional privacy filter, sunlight readable displays
  • Keyboard—EPP (PCI compliant), Optional Alphanumeric keyboard polycarbonate or stainless steel.
  • Card Reader—Smart Dip, IMCRW with Smart option, HiCo
  • Integrated Media Entry and Exit Indicators (MEEI)
  • Audio—Optional high quality public audio and/or sound jack with volume control.
  • Private handset, jack or public audio
  • Advert panel—Standard or enhanced with backlight
  • Barcode Reader—2D Barcode supports both 1D and 2D documents
  • Video Camera and video capture card
  • Signature capture device
  • Photo ID scanner
  • Microphone

DISPENSER

  • 2–4 cassettes, bunch presenter, retract and purge capability
  • Dual dispense 2×4 (8 cassettes)

DEPOSIT TECHNOLOGY

  • Intelligent Cash Deposit—Choice of Cash Acceptors. Accepts and validates up to 200 new notes per transaction*
  • Scalable Deposit Module—1 slot for cash and cheque deposit. Can handle cheque and cash as a separate transaction (SW dependent)
  • Intelligent Cheque Deposit—Scalable cheque deposit (up to 30 cheque in
    a single bunch)
  • Coin Processing—Optional coin dispense (If combined with Scalable
    Deposit Module)

PRINTERS

  • Receipt Printer—80mm203dpi graphics thermal printer.Options—retract and capture,dual color, dual roll and/or 2ST™(two-sided thermal printing)
  • Journal Printer—80mm 203dpigraphics thermal printer
  • Statement Printer—80 columnthermal printer with documentcapture and 2ST

SECURITY

  • USB Protection and Parts Validation.Options—Fraudulent DeviceInhibitor, Enhanced Card Drive,Intelligent Fraud Detection (IMCRWonly), Solidcore Suite for APTRA,Camera NTSC, PAL or third party
  • Uninterruptible Power Supply (UPS)
  • Safes—CEN L, CEN 1, CEN III, CEN IV

SERVICING

  • 10.4” (264mm) LCD GraphicalOperator Panel (rear load only)
  • Front and side service

SOFTWARE

  • Windows® 7
  • XFS 6.02 or later
  • APTRA Activate Interactive Teller
  • NDC Standard Edition (SMI)configuration only
  • Interactive Teller Now
  • Teller Enterprise
  • Interactive Teller Management Suite

TELLER TRANSACTIONS

  • Teller cash withdrawal and deposit
  • Teller cheque deposit and cashing
  • Teller bill payments
  • Teller account transfers
  • Customer service inquiries(verbal interaction only)
  • New account/loan initiation
+ Resources