When you partner with a vendor and you have trust, you can build amazing things. So first and foremost we trust FTSI. It’s not just a one-on-one conversation between us and FTSI that always ends up in improved product and services or even new products and services, but they are really a broker of relationships between us and their other clients as well which allows truly the most creative people that I know to get in one room together and build creative solutions and do awesome things.
In my experience FTSI has not occupied the role of a traditional vendor, they have been a trusted advisor during our branch transformation journey from its conception to implementation and beyond. We did not just purchase a product from them, we formed a partnership with a trusted advisor. The people at FTSI are what make the difference, it has been a pleasure to work with the FTSI team, from the executive level, the project managers, the sales team, and the service techs in the field.
The difference between FTSI and our previous provider has been night and day. The staff that handles our account knowledgeable, kind, and timely. They’ve gone above and beyond on several instances where I truly didn’t expect it. The level of service and integrity of the staff is above reproach, and the results are dramatic. Our ATMs now have over a 99.8% uptime.
FirstCapital Bank of Texas and FTSI have been partners since 2013. They respond promptly when we need them, but more importantly, they perform preventative maintenance to minimize any downtime, so we don’t have to call them. We look at them as true partners and continue to expand the relationship to include more of their service offerings.
For those that are considering branch transformation, you will need a trusted advisor like FTSI to assist you in the project. There are things that will present themselves that you didn’t plan for, it’s nice to know you can count on FTSI and their experience and expertise to help you along the way.
FTSI overall has been such an amazing partner through the whole ITM implementation process. My entire team talks about what an amazing service provider you have been and your team deserves huge kudos. What lands at the top of my list when it comes to partner relationships is that you are never over-promised and under-delivered! We’ve had SO many vendors who make promises or answer questions incorrectly just because they want a sale or want to sound like a “know it all”. That is not you nor anyone else we’ve dealt with at FTSI! You all have been advocates for us and connected us to resources that have helped make this journey less painful! This was a HUGE decision on our part and one we have often questioned was the right path but, with FTSI’s guidance, we feel we’ve made the right one! We all look forward to growing our “fleet” of ITMs with the continued support from FTSI!
As the exclusive Credit Union servicing the prestigious Caltech community, we take pride in offering members a true alternative-from our products and services to our communication and delivery. With customer ATM screens, FTSI provides us with a great opportunity to educate our members and potential members with current promotions and updates-without compromising our creative design and brand. The overall process is fast, easy, and user-friendly. The screens are vivid and colorful. Thanks, FTSI.