Our branch transformation strategy allowed us to scale down the size of the branch, deploy ITM machines in place of traditional teller lines and employ universal bankers to assist our in-branch visitors. Since the transformation, we have been able to expand our footprint via branching in a cost-effective manner, we have gained operational efficiency, and we have been able to operate in non-traditional spaces i.e. high traffic retail centers growing branch awareness.
As a Credit Union that serves Health Care Employees, it’s important to be available 24/7 to meet their financial needs. The Smart Lockers give us the capability to deliver items such as instant issue debit cards, cashiers checks and other financial documents to our members during non-traditional credit union hours. It’s as simple as logging into the software, placing the item in the assign locker and sending the member their access email. We feel that this allows our membership base that care for others to access us during their schedule, not the other way around.
Since 2015 FTSI has been our trusted Electronic Security service partner. FTSI provides us with the information, resources and services that allow us to make decisions that mitigate risk and help us avoid a lapse in security. Their proactive approach, personal touch, and partnership sets them apart from the competition.
The FTSI team has really been fantastic! We used to have so many challenges and everyone from the Techs, to Projects, to Riggers, to the Call Center, and Marketing who helped with marketing screens, everyone has been so supportive! Really so glad we made the change, wish we had done it sooner!
I would like to share with you that the services we are receiving from FTSI has been phenomenal. The most important thing for us, which we were not getting from previous managed services, is to have a partner who is proactively making sure the uptime of our fleet is at maximum and that issues are being reported and resolved before we have to intervene. Thanks again to the entire FTSI team and call center!