FTSI’s Software Management Solution pairs software upgrades with field operations = Total care software package
FTSI’s Software Management Solution makes the task of keeping your software current easy. New transactions, security patches and software upgrades, together with legal and regulatory standards, are being introduced faster than ever before. As you adopt and benefit from new transactions and services, it is important to also protect yourself from unforeseen issues. FTSI’s Software Management Solution does just that.
NCR’s standard Software Management Solution and support entitles you to access to all new point and patch releases and new major releases of NCR software, enabling you to pick up required new major functionality. Software problems can be avoided by installing new patch releases from NCR that contain software fixes provided to other partners. This will resolve issues before problems arise for your network and enable you to leverage NCR’s worldwide pool of skilled and experienced software support resources.
FTSI’s unique, bundled solution also includes software support done in field (not covered by NCR), which encompasses adding and testing software patches, back-up of customers’ hard drive and software to DVR on site, for easy swap outs if a customer’s hard drive fails, and coordination of problems in field to be resolved.
Software Management Solution includes
• Access to new releases – Free access to all new point and patch releases and significant discounts off new major releases of NCR software, enabling you to pick up required new major functionality at a reduced price. This can be used to generate additional sales and a competitive advantage.
• A solution to every problem – Access to direct support for NCR APTRA ™ software products deployed throughout your ATM network. Based on a clearly defined scope of service, NCR will record, investigate and fix problems raised.
• Proactive solutions – Software problems can be avoided by installing new patch releases from NCR containing software fixes provided to other customers. This will resolve issues before they cause problems for your network. Your package includes two FTSI second-line tech visits to install software per ATM annually.
• Upgrade at your own pace – With NCR’s ongoing investment in software research and development, you will benefit from having access to software upgrades containing new functionality whenever you need them.
• Secure your ATM network – Protect your software from security problems by accessing and installing the latest security patches from NCR and keeping up to date on the latest security alerts and bulletins.
• Increase availability – Maximize the availability of your ATM network by ensuring that problems and issues are turned around as quickly as possible, based on clear incident prioritization with business justification.
• Superior set-up – With NCR and FTSI’s help, you can ensure all your required support arrangements for the future are set up and in place, including contacts, skills and hours of coverage before you encounter any problems.
• Lower total cost of ownership – Reduce costs and increase operational efficiency through a clearly defined Software Management Solution contract, the ability to accurately set your budget for maintenance and upgrades in advance and the use of the latest fixes and product improvements.
• Support and expertise at your fingertips – Leverage NCR’s worldwide pool of skilled and experienced software support resources, including over 350 support engineers and 1,400 professional services associates in over 100 countries.
• Making you our priority – Get priority attention, guaranteed availability of technical resources and discounts on software upgrades. When you need support, you can just pick up the phone and call your FTSI contact.