Software Management
FTSI’s Software Management Solution makes the task of keeping your software current and easy.
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Access to new releases
Access to all new point and patch releases, enabling you to maintain your fleet up to date with software.
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Proactive Solutions
Software problems can be avoided by installing new patch releases containing software fixes. This will resolve issues before they cause problems for your network.
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Upgrade at your own pace
With ongoing investment in software research and development, you will benefit from having access to software upgrades containing new functionality whenever you need them.
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Secure your ATM network
Protect your software from security problems by accessing and installing the latest security patches and keeping up to date on the latest security alerts and bulletins.
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Support and expertise at your fingertips
Leverage our skilled and experienced software and support resources. When you need support, you can just pick up the phone and call us.
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Lower total cost of ownership
Reduce costs and increase operational efficiency through a clearly defined Software Management Solution contract, the ability to accurately set your budget for maintenance and upgrades in advance and the use of the latest fixes and product improvements.
Request a custom service quote for your fleet today!
Software Management Solution
New transactions, security patches, and software updates, together with legal and regulatory standards, are being introduced faster than ever before. As you adopt and benefit from new transactions and services, it is important to also protect yourself from unforeseen issues. FTSI’s Software Management Solution does just that.
FTSI’s unique solution also includes software support done in the field, which encompasses adding and testing software patches, back-up of customers’ hard drive and software to DVR on-site, for easy swap outs if a customer’s hard drive fails, and coordination of problems in the field to be resolved.
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The FTSI team has really been fantastic! We used to have so many challenges and everyone from the Techs, to Projects, to Riggers, to the Call Center, and Marketing who helped with marketing screens, everyone has been so supportive! Really so glad we made the change, wish we had done it sooner!
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The difference between FTSI and our previous provider has been night and day. The staff that handles our account knowledgeable, kind, and timely. They’ve gone above and beyond on several instances where I truly didn’t expect it. The level of service and integrity of the staff is above reproach, and the results are dramatic. Our ATMs now have over a 99.8% uptime.
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FirstCapital Bank of Texas and FTSI have been partners since 2013. They respond promptly when we need them, but more importantly, they perform preventative maintenance to minimize any downtime, so we don’t have to call them. We look at them as true partners and continue to expand the relationship to include more of their service offerings.
