Located in Monrovia, CA, the Executive Experience Center will feature an assortment of NCR hardware and software, as well as FTSI branch security, digital signage, branding, and service solutions. FTSI’s Executive Experience Center “FTSI’s Executive Experience Center is a place where innovation meets opportunity, and our customers can experience it firsthand.” said Susan Napier, President/CEO… Continue Reading FTSI’s Grand Opening of Their New Executive Experience Center

With the help of FTSI’s value-added solutions, Rivermark became the first community credit union in Oregon to offer interactive technology in its branches and has been receiving much community praise and industry buzz since debuting the changes. “This innovation fits perfectly with the great story people are learning about our community: that we are actively… Continue Reading Rivermark Credit Union’s Branch Transformation

More companies adding video to personalize online customer service  “In a hurry on a sizzling July morning, Veronica Vallejos opted for the drive-through ATM at Visterra Credit Union in Moreno Valley. After pulling under a carport, she leaned out her window and found to her surprise, a screen lit up with Regina’s smiling face. “How… Continue Reading L.A. Times features Visterra Credit Union – Video is personalizing customer service

December 5, 2014 – FTSI is working on creating a customer experience you won’t want to miss. Opening on December 5, 2014, FTSI’s Executive Experience Center (EXC) will be a stimulating venue for the exchange of ideas and information for financial institutions in Southern California. The Executive Experience Center will provide hands-on demonstrations of the latest in financial technology hardware and software… Continue Reading Save the Date! FTSI’s Executive Customer Experience Center Grand Opening

NCR Interactive Teller and FTSI transform branch strategy Monrovia, California – July 28, 2014 — Visterra Credit Union has always had a vision for the future. Now with its investment in 15 NCR Interactive Teller units, Visterra is applying that strategic vision to their branches. The software-based technology from NCR Corporation (NYSE: NCR), the global… Continue Reading Visterra Credit Union first in Inland Empire to use Interactive Teller Machines (ITM) through new NCR interactive technology

At the awards ceremony for the Marketing Association of Credit Union’s conference last month, UMe Credit Union won the Gold Award (the highest in the category) for Point of Sale Marketing for custom ATM screens. “We are proud of them and we also thank FTSI.” said Robert Einstein, President & CEO of UMe Federal Credit Union.… Continue Reading FTSI customer UMe Credit Union wins gold award for point of sale marketing

NCR APTRA Interactive Teller helps FirstCapital work toward 24×7 service to local community DULUTH, Ga., April 2, 2014 — In order to better serve customers working night shifts in the oil, medical and other businesses of West Texas and the Texas panhandle, FirstCapital Bank of Texas now offers live teller service 24 hours a day,… Continue Reading Teller service at FirstCapital Bank of Texas soon to never close, thanks to NCR interactive teller video technology

All financial institutions planning to upgrade existing ATMs to Windows 7 must be aware of a new deadline from Microsoft. After April 30, 2014, manufacturers and resellers such as NCR and FTSI will no longer be able to sell Windows 7 upgrades.
 
 According to NCR, “Microsoft has announced that it will discontinue all OEMs’ ability to… Continue Reading Important Changes to Microsoft Windows 7 Upgrades

FTSI offers complimentary informational webinars on important topics for the credit union and community bank industry. This month, FTSI is hosting webinars on ATM marketing screens and the latest updates on Windows 7 compliance. Marketing with ATM Screens – January 23, 2014 10AM PST Windows 7 Compliance Updates – January 28, 2014 10AM PST The marketing screens… Continue Reading New Webinar Schedule for January!

FTSI, the largest independent provider of ATM services for credit unions and community banks in the Western United States, is proud to announce two senior-level executive promotions. Daniel Valdez has been promoted from Chief Financial Officer (CFO) to Executive Vice President (EVP)/CFO and Michael Wilson has been promoted from VP of Operations to Chief Operations… Continue Reading FTSI’s Promotes ATM Industry Veterans Daniel Valdez and Michael Wilson