Digital Customer Service

Bring the in-branch experience to your website and mobile apps.

  • Modernize Support

    Allows agents to easily switch between chat, video, and audio communications with customers – reducing customer effort.

  • Improve Consumer Experience

    Improve your overall consumer experience, resulting in higher retention and loyalty, which leads to long-term, multi-generational relationships.

  • Improve Your Acquisition

    Identify high-value website visitors, react to inbound communication requests, or proactively reach out via live chat, video, or audio.

Reinvent How You Serve Consumers

Use any channel, seamlessly transition and co-pilot conversations with your consumers. Switching from chat to phone to co-browsing with your consumer has never been easier and it doesn’t require different sessions = eliminating re-authentification.

Do you want a live demo?

Features

Seamless On-Screen Experiences

CoBrowsing

Chat

Voice

Video

SMS

Phone

Social

AI

  • In my experience FTSI has not occupied the role of a traditional vendor, they have been a trusted advisor during our branch transformation journey from its conception to implementation and beyond. We did not just purchase a product from them, we formed a partnership with a trusted advisor. The people at FTSI are what make the difference, it has been a pleasure to work with the FTSI team, from the executive level, the project managers, the sales team, and the service techs in the field.

    Gulf Coast Educators FCU logo
    Gulf Coast Educators Federal Credit Union Taylor Hebert, Chief Experience Officer
  • When you partner with a vendor and you have trust, you can build amazing things. So first and foremost we trust FTSI. It’s not just a one-on-one conversation between us and FTSI that always ends up in improved product and services or even new products and services, but they are really a broker of relationships between us and their other clients as well which allows truly the most creative people that I know to get in one room together and build creative solutions and do awesome things.

    Texas Tech Credit Union
    Texas Tech Credit Union Chris Hutson, CEO
adminDigital Customer Service