Testimonials

Home » Testimonials

What Our Customers Are Saying About Us – Testimonials

“FirstCapital Bank of Texas and FTSI have been partners since 2013. They respond promptly when we need them, but more importantly they perform preventative maintenance to minimize any down time, so we don’t have to call them. We look at them as a true partner and continue to expand the relationship to include more of their service offerings.”
cu
George Reeves

Chief Deposit & Technology Officer

“When FTSI took over servicing our ATMs, we saw an immediate improvement. With the way things are running now, I can’t imagine going back or changing providers.”
cu
Ric Burrow

VP of Information Technology

“As the exclusive Credit Union serving the prestigious Caltech community, we take pride in offering members a true alternative– from our products and services to our communication and delivery. With custom ATM screens, FTSI provides us with a great opportunity to educate our members and potential members with current promotions and updates–without compromising our creative design and brand. The overall process is fast, easy and user-friendly. The screens are vivid and colorful. Thanks FTSI.”
cu
Jo Ann Mistich

AVP of Electronic Services, Caltech Employees Federal Credit Union

“It took me over a year to finalize our decision to go with FTSI, and I have been incredibly happy with their service. We started using them in January, and we had an expedited conversion as I needed board approval due to the contract size. The previous year, we signed a 1 year agreement with our previous vendor to allow me time to find another vendor, and get used to handling the bank’s ATM fleet, as it was just given to me in time to perform the ATM ADA upgrade. The difference between FTSI and our previous provider has been night and day. The staff that handles our account is knowledgeable, kind and timely. They’ve gone above and beyond on several instances where I truly didn’t expect it. The level of service and integrity of the staff is above reproach, and the results are dramatic. Our ATM’s now have over a 99.8% uptime.”
cb
Robert Piccini

Assistant Vice President & Manager Bankcard Operations, Citizens Business Bank

“FTSI’s expertise and service model are renowned within the credit union industry, which made selecting FTSI a clear choice. We’ll now experience the convenience of getting everything we need from one provider and exceptional customer service.”
techcu
Jeannie Sugaoka

Technology CU Vice President of Support Services, Technology Credit Union

“Our relationship with FTSI has been long and rewarding. FTSI is the rare vendor who not only works to keep up with trends and technology, but also works to get ahead of them. With FTSI I can trust that I’ll always have current and relevant information to help guide my business.”
techcu
Devin Baker

Project Manager of Interactive Banking, Meriwest Credit Union

Call FTSI for a complete reference list.