In the News

International Women's Day 2024: FTSI's Founder, CEO, and Chairwoman Susan Napier


Meet Susan Napier


Today, FTSI celebrates and honors women across the world. The campaign theme for International Women's Day 2024 is "Inspire Inclusion."

"When we inspire others to understand and value women's inclusion, we forge a better world. And when women themselves are inspired to be included, there's a sense of belonging, relevance, and empowerment. Collectively, let's forge a more inclusive world for women." - IWD

At FTSI, inclusivity and diversity are not just buzzwords, but integral parts of our ethos. On this occasion, we take pride in honoring and amplifying the voices and contributions of women across our organization. We are committed to fostering an environment where all individuals feel empowered to thrive and contribute meaningfully.

Our journey towards inclusivity is led by our founder, CEO, and chairwoman, Susan Napier. With her visionary leadership, FTSI has emerged as a beacon of innovation and customer-centricity in the financial technology solutions space over the past 25 years.

The word “can’t” doesn’t exist in her vocabulary when looking for solutions to meet her customers’ needs. Napier founded FTSI and has achieved success in her career on the philosophy of replacing “we can’t do it” with “how can we do it?” 

This ideology, along with Napier’s visionary leadership, has propelled FTSI to become the largest independent provider of branch and digital solutions for community financial institutions over the past 25 years. 

“We have found a lot of those ‘how’s’ the last 25 years,” said Napier. “We haven’t let anything be stagnant within the company, and we continue to grow and learn with our customers as we have from the beginning.” 

Napier's excellence in customer service comes from extensive experience as her career began in the hospitality industry. She set herself up for future success by propelling through a management program while working full-time and putting herself through college to earn her bachelor’s degree. 

She gained insight into what makes great customer service after her run in the hospitality industry and since then made the bold decision to break out on her own. FTSI was founded out of her home office in 1998, and with Napier’s unwavering determination and drive, the organization has grown into a leader in the financial technology solutions space. 

Managing a startup had its challenges, especially as a female CEO in a male-dominated industry. “We failed fast in the beginning but succeeded quicker through our discovery over the years,” said Napier. 

Napier’s perseverance paid off. FTSI has grown exponentially since its inception and delivers solutions nationwide. FTSI has continued to evolve in the technology space, offering more software solutions to help customers stay on the cutting edge of digital banking. 

FTSI is now a go-to company for cutting-edge financial technology and security solutions for banks and credit unions of all sizes. 

To best serve her customers’ requests, Napier is always looking ahead to stay informed on the latest technology solutions. “I stay informed on what services FTSI should provide by going out to visit my customers and listening to their needs,” Napier said. “I always ask them the questions of what they need and where they want to be.” 

With offerings like appointment scheduling, financially inclusive mobile apps, secure AI, API integrations, digital customer service, digital strategy and blockchain consulting, along with hardware and security solutions, FTSI continues to stay at the forefront of their customers’ needs. 

As Napier looks to the future, her focus remains on providing the “how” solutions to best serve her customers. Banks and credit unions have changed dramatically since Napier started FTSI, and she always advises them to stay competitive by advancing their own technology as technology moves forward – and she’s here to help. 

“Our main goal is always to provide what our customers need for their business,” said Napier. “They are the people we work hard to make happy by providing the solutions that are important to them."