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Online Appointment Banking is the New Normal


Online Appointment Banking is the New Normal


In 2020, businesses closed their doors and were forced to offer digital solutions for consumers to access from home; a “new normal.” Now, two years later, consumers have not only adjusted and adapted to digital services and solutions-- they expect it.  


For many consumers and members, standard bank and credit union branch hours are simply not accessible, leaving them generally disengaged from their financial institutions in a perpetual state of, “I'll get to it later.” Offering consumers multiple ways to interact with your products and services is the best way to increase engagement and regain these lost consumers.  


Online appointment scheduling is a simple yet powerful tool that consumers are coming to expect from any business they interact with.  


Allowing them to schedule their own appointments online, any time of day, ensures that they can handle their needs while top-of-mind rather than thinking, “I’ll get to it later” and eventually forgetting. 


FTSI’s L6 Appointment Management Solution works around the clock to help consumers and employees automate appointment and lobby management. The solution allows consumers to schedule their own appointments, while skills-based-routing automatically schedules them with the appropriate personnel at an available time.  


With the L6 Appointment Management Solution, financial institutions can: 

  • Increase Engagement
  • Increase Revenue 
  • Increase Net Promoter Scores 
  • Reduce Call Center Congestion 
  • Reduce No-Shows 
  • Increase Conversion Rate
  • Gain Insights to Increase Efficiencies Across the Branch Network 
  • Reduce the Number of Times a Member Has to Come Back for the Same Request


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