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Pandemic Preparedness Survey Report

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As financial institutions continue to deal with the effects of COVID-19 on their business operations, they must balance the well-being of consumers and employees with a desire to reopen their lobbies for in-person consumer interactions.

In an effort to provide peer-to-peer feedback on the pandemic preparedness and business continuity plans, FTSI put together a short survey to help provide resources for management to discover how the financial industry is responding to the pandemic.

The following survey was conducted by FTSI between May 14 and May 20, 2020 and distributed to financial institutions in the western region from California to Texas. Thank you to all who provided their feedback for the survey.


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For more information on the survey details or solutions, please contact FTSI at