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by Admin
Today’s consumers expect convenience. Appointment banking is one simple yet powerful way to connect with them when your products and services are top-of-mind, any time, day or night.
A comprehensive appointment management strategy may include Outlook integration, kiosk/contactless check-in, skills-based routing, automated reporting, custom website widgets, integrated chatbots, digital identity verification, and more. An appointment banking strategy can improve consumer experience and increase a financial institution’s revenue by:
Decreasing Costs
Allowing people to schedule their own appointments can decrease the need for call center and branch employees. Additionally, employees can focus on revenue-driving projects rather than appointment scheduling.
Optimizing Time with Employees
Scheduled appointments give financial institutions a chance to prepare in advance, and are able to have information and required documents ready ahead of time.
Decreasing No-Shows
No-shows cost financial institutions money and time. With appointment scheduling software, you can send automated reminders without any lift from employees.
With an Appointment Management Solution, financial institutions can:
- Increase Revenue
- Increase Net Promoter Scores
- Reduce No-Shows
- Increase Conversion Rate
- Gain Insights to Increase Efficiencies Across the Branch Network
- Reduce the Number of Times a Member Has to Come Back for the Same Request